Privacy Policy.

The Rio House (“we,” “us,” or “our”) operates a nanny placement and recruiting service. This policy explains how we handle personal information shared through our website and during inquiries. Please contact Samantha@theriohouse.com with questions.

Information We Collect

When you contact us, we may collect your name, email address, location, childcare needs, desired start date, and information you voluntarily include in your message. If you proceed with a search or apply as a candidate, we may collect additional information needed to coordinate introductions, interviews, references, and screening. Please avoid submitting Social Security numbers, financial account details, or sensitive medical information through the website inquiry form.

How We Use Information

We use information to respond to inquiries, evaluate placement needs, communicate about potential matches, coordinate recruiting and screening, maintain records, and operate and protect our business and website. We may contact you about the inquiry you submitted.

When Information Is Shared

We may share relevant information with potential family clients, nanny candidates, reference providers, background-screening vendors, website and communications service providers, and professional advisers when reasonably needed to deliver our services. Candidate information is shared in the context of placement discussions. We do not sell personal information.

Website Services and Security

Our website is hosted using Wix services, which may process submitted form information and technical data such as device and browser information. We use reasonable safeguards, but no online transmission or storage system can be guaranteed completely secure.

Retention and Your Choices

We keep information for as long as reasonably necessary for the purposes described above, applicable legal requirements, and legitimate business records. You may contact us to request access, correction, or deletion of information, subject to applicable law and recordkeeping needs.

Children's Privacy

Our website is intended for adults seeking childcare services or employment opportunities, not for children to use directly. Please share only the information about children reasonably necessary for a placement inquiry.

Updates and Contact

We may update this policy from time to time and will post a revised effective date. For privacy inquiries, email Samantha@theriohouse.com.